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Grievance Escalation Redressal

At Geoff and Francis, we are committed to providing the highest level of service and support to our clients. We value your feedback and believe in maintaining open and transparent communication to continuously improve our services. If you have any grievances or concerns, we are here to help you address them promptly and effectively.

How to Lodge a Grievance

You can file a grievance by filling out our Grievance Submission Form on this page with all relevant details, including your name, contact information, and a description of your concern. We aim to resolve all grievances within five working days. In complex cases, we may require additional time, and we will keep you informed of the progress.

What to Expect

Once we receive your grievance, we will acknowledge your communication within 24 hours. A member of our management team will then investigate your grievance and contact you within two working days to discuss the issue. We will work with you to find a fair and reasonable resolution.

  • If you are not satisfied with the outcome of your grievance, you can escalate your complaint to the relevant authority by contacting our customer service at this number: 0044 121 286 1796
  • We also value your feedback and we appreciate you bringing your grievance to our attention.

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